Shipping & Return

Shipping

Free shipping on all online orders.

Website orders ship free. There is no minimum order amount and no province restriction. In-stock items ship within 3 business days after payment is confirmed. Showroom pickup is available at 3251 Kennedy Rd, Unit 22, Scarborough, ON Canada. M1V 2J9.

The same offer is shown on our product pages. Questions: 416-332-8202 / 416-332-2001 · info@torenfonder.com

Return policy

Contact us within 3 days of delivery to return an unused, uninstalled item in its original packaging and with all accessories. Returns requested after 3 days are not accepted.

• Non-defective returns: 10% restocking fee. You pay the return shipping.
• Defective on arrival: tell us within 3 days of delivery, with your order number and photos. We replace the item with one of equal or greater function, or refund the item price to the original payment method if a replacement is not available. No restocking fee on a confirmed defect.
• Not returnable: used, installed, damaged after delivery, altered, or missing parts or accessories. Custom-size sinks made to your measurements are final sale except for a manufacturing defect reported within 3 days of delivery.
• Refunds go back to the original payment method after we receive and inspect the return.

Start a return by emailing info@torenfonder.com or calling 416-332-8202 / 416-332-2001. See also our warranty program.