Privacy Policy

Information we collect

• Identity and contact details you submit: name, email address, phone number, and the message on our contact form.
• Order details: billing and shipping address, items purchased, and the payment method you choose. Card numbers are entered with the payment provider and are not stored on this website.
• Account details if you sign in: email address and saved profile information held by our account service.
• Technical data needed to run the site: pages viewed, browser type, and cookies that keep your cart and sign-in session.

How we use it

We use this information to take and ship orders, provide pickup and quotes, answer questions, and keep a record of the sale. If you arrive from an advertisement, we may measure whether that visit led to a page view or an order. We do not sell your personal information.

Who we share it with

We share only what a provider needs to complete the work you asked us to do:

• Payment processors, to charge the order and issue refunds.
• Shipping carriers, to deliver the order.
• The account and store systems that host sign-in, the cart, and this website.

Those providers may only use the information to perform that service. We may also disclose information if the law requires it.

Cookies

The site uses cookies that are required for the shopping cart and sign-in. Advertising or analytics tools, when enabled, may set additional cookies to understand which pages were visited. You can block cookies in your browser; the cart and sign-in may then stop working.

How long we keep it

Order and contact records are kept for as long as we need them for customer service, warranty claims, and our accounting obligations, then deleted or anonymized.

Your choices

Email info@torenfonder.com or call 416-332-8202 / 416-332-2001 to review or correct the personal information we hold about you, or to ask a question about this policy.